People today want convenience, whether it be from their bank, credit card, favorite retail store, or restaurant. They demand it from the companies who hold their loyalty, including their health care providers (you). They don’t want to call and possibly be put on hold, and they want to use an app or schedule an appointment on your website. Here are three reasons your practice can gain by switching to online appointment scheduling.
Audrey Krapf, RN, MBA,LRS-1, PhT
Audrey Krapf is the director at the Health and Wellness Center at Farmingdale State College in N.Y. She is recipient of the NYSCHA Susan Shearer Award for leadership, commitment and enthusiasm in college health.