People today want convenience, whether it be from their bank, credit card, favorite retail store, or restaurant. They demand it from the companies who hold their loyalty, including their health care providers (you). They don’t want to call and possibly be put on hold, and they want to use an app or schedule an appointment on your website. Here are three reasons your practice can gain by switching to online appointment scheduling.
Kristen Gray
Kristen Gray is executive assistant to the president on strategic initiatives at the Phoenix Institute of Herbal Medicine & Acupuncture (PIHMA). She has been a proponent of alternative medicines and treatments for her own MS for over 17 years. As part of the administrative team at PIHMA, Ms. Gray is also a liaison between the National Multiple Sclerosis Society and PIHMA in Arizona, representing both the acupuncture school and clinic with the MS community.