People today want convenience, whether it be from their bank, credit card, favorite retail store, or restaurant. They demand it from the companies who hold their loyalty, including their health care providers (you). They don’t want to call and possibly be put on hold, and they want to use an app or schedule an appointment on your website. Here are three reasons your practice can gain by switching to online appointment scheduling.
Mark Kosta, RN, ADN, MSAOM
Mark Kosta has been in the medical profession since 1977; first as a corpsman in the United States Navy, then as an LPN, and now as an registered nurse (RN). He has worked in a wide variety of positions in the medical community, including risk management, continuous quality improvement, and director of personnel of a 120-bed facility. He is a recent graduate (MSAOM) of the Traditional Chinese Medicine and Acupuncture University. As of 2020, he was working three 12-hour shifts a week in a 24-bed surgical ICU treating active COVID-19 patients.