People today want convenience, whether it be from their bank, credit card, favorite retail store, or restaurant. They demand it from the companies who hold their loyalty, including their health care providers (you). They don’t want to call and possibly be put on hold, and they want to use an app or schedule an appointment on your website. Here are three reasons your practice can gain by switching to online appointment scheduling.
Martha Brown Menard, PhD, LMT
Martha Brown Menard, PhD, LMT, is a research scientist. She currently conducts user experience research for Quests, Inc., a financial technology firm in Charleston S.C. An award-winning educator and author, Dr. Menard offers financial wellness coaching and is a member of the Association for Financial Counseling and Planning Education. She is also an honorary member of the Registered Massage Therapists' Association of Ontario.