People today want convenience, whether it be from their bank, credit card, favorite retail store, or restaurant. They demand it from the companies who hold their loyalty, including their health care providers (you). They don’t want to call and possibly be put on hold, and they want to use an app or schedule an appointment on your website. Here are three reasons your practice can gain by switching to online appointment scheduling.
Samuel A. Collins
Samuel A. Collins is the director of the H.J. Ross Network, a consulting group for doctors on billing and collection for insurance claims. He is a featured speaker on billing and coding for the AAOM and the California State Oriental Medical Association, as well as many acupuncture colleges. You are encouraged to submit your billing questions to him at sam@hjrossnetwork.com.
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