People today want convenience, whether it be from their bank, credit card, favorite retail store, or restaurant. They demand it from the companies who hold their loyalty, including their health care providers (you). They don’t want to call and possibly be put on hold, and they want to use an app or schedule an appointment on your website. Here are three reasons your practice can gain by switching to online appointment scheduling.
Stephen Lee, LAc
Stephen Lee has been practicing acupuncture and Chinese medicine for more than 30 years in the U.K., and is the author of the Electroacupuncture Handbook (www.jcm.co.uk/book-shop). He studied at the College of Traditional Acupuncture in Leamington Spa, U.K., in the early '80s and then studied TCM in London. He worked in the Nanjing College of Chinese Medicine, China, in 1987, before completing a two-year course in Chinese herbal medicine at the School of Chinese Medicine in London. He has been teaching workshops on electroacupuncture for musculoskeletal problems in the U.K. and abroad since 2009, and is a member of the British Acupuncture Council and the Register of Chinese Herbal Medicine.