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8 Tips for Selecting the Right Acupuncture Billing Company
Selecting the right acupuncture billing company is crucial for the success of your practice. Below are what the most well-informed acupuncturists ask before choosing a billing company.
- Research and Shortlist: Because of the nuances associated with acupuncture billing, start by researching billing companies who specifically have experience with acupuncture services.
- Evaluate Claim Success Rate: Then, request information about their claim success rate. A high success rate indicates their competence in navigating the complexities of insurance billing.
- Inquire about Claim Denials Process: It's important to understand their approach to identifying, addressing, and resubmitting denied claims. Keep in mind that not all billing companies include following up on denials in their base rate; some may charge extra for this service.
- Assess Transparency: Gauge the level of transparency offered by the billing company. Request sample reports and insights into how they communicate about claim statuses and insurance payments. Transparency is essential for staying informed about the financial health of your practice.
- Test Communication and Support: Initiate communication with the billing company to assess their responsiveness and availability. A reliable partner should be accessible and eager to address your inquiries. Additionally, consider whether they provide multiple avenues for communication, such as phone, text, and email.
- Review Pricing Structure: Obtain a clear understanding of the provider's pricing structure, including any additional fees or charges. It's important to compare these rates with your budget while considering the quality of service offered.
- Request References: Seek references from current or past acupuncture clients of the billing company. Speaking with those who have worked with the biller can provide valuable insights into their experience and the level of service provided.
- Review Contract Terms: Pay close attention to details such as cancellation policies, data security measures, and any guarantees provided regarding claim processing and reimbursement.
At Soundry, we provide acupuncture billing services and process thousands of claims on behalf of practitioners, with a 97% claim success rate. Managing insurance billing, especially in acupuncture, requires attention to detail and a proactive approach to prevent billing errors and potential financial losses. Soundry's acupuncture billing service and EHR software can help you navigate these challenges. Read more about how we've helped Soundry customers save time and money.
