People today want convenience, whether it be from their bank, credit card, favorite retail store, or restaurant. They demand it from the companies who hold their loyalty, including their health care providers (you). They don’t want to call and possibly be put on hold, and they want to use an app or schedule an appointment on your website. Here are three reasons your practice can gain by switching to online appointment scheduling.
BCBS of Tennessee Takes a Stance for Acupuncture
BlueCross BlueShield (BCBS) of Tennessee, the state's largest insurance provider, is starting the year off with some significant changes—they have dropped Oxycontin from their list of covered prescriptions and added acupuncture coverage.
Dr. Andrea Willis, Chief Medical Officer for BlueCross BlueShield of Tennessee, said "We knew it was a public health problem, and that we weren't part of the solution. We were part of the problem."1
Tennessee, who has the third highest per-capita opioid prescription rate in the U.S., lost approximately 1,200 people in 2017—America's worst year for drug overdoses.2-3
Oxycontin has been replaced with Xtampza (an extended-release, abuse-deterrent capsule formulation of oxycodone), and Morphabond (oral tablets containing morphine sulfate, an opioid agonist).4 The formulas of Xtampza and Morphabond are more difficult to crush and delay the high.1 Despite the fact that these replacement drugs cost more, BCBS will keep member co-pays the same as they were for Oxycontin.
Although Tennessee's population of licensed acupuncturists is minimal compared to states like California or New York, the hope is that other insurance providers across the U.S. will soon follow the Volunteer State's lead.
References
- Corbet M. BlueCross removes Oxycontin, adds acupuncture amid opioid crisis. Daily Memphian, 26 Dec, 2018.
- Centers for Disease Control and Prevention. Opioid Overdose: U.S. State Prescribing Rates, 2017.
- Lopez G. 2017 was the worst year ever for drug overdose deaths in America. Vox, 16 Aug 2018.
- A New Abuse-Deterent Opioid, Xtampza ER. The Medical Letter, 20 June, 2016.