Goal Setting and Managing Patient Expectations in Cosmetic Acupuncture
Acupuncture Techniques

Goal Setting and Managing Patient Expectations in Cosmetic Acupuncture

Michelle Gellis, AP, Dipl. Ac.
WHAT YOU NEED TO KNOW
  • Effective cosmetic acupuncture begins with understanding your patient’s goals and managing their expectations.
  • Understanding your patient’s needs involves listening carefully and setting aside personal feelings or thoughts about aging outside the treatment room.
  • By allowing the patient to express their desires, you ensure that the treatment plan aligns with their personal values and goals.

Effective cosmetic acupuncture begins with understanding your patient’s goals and managing their expectations. This process is essential for both the success of the treatment and the satisfaction of the patient. In this article, let’s explore the foundational steps of goal setting, emphasizing the importance of open communication, active listening, and setting realistic expectations.

The Importance of Communication

Once the intake forms have been reviewed, it’s vital to engage in a detailed conversation with your patient regarding their goals and expectations. Open and honest communication is key. Understanding your patient’s needs involves listening carefully and setting aside personal feelings or thoughts about aging outside the treatment room.

Whether your patient is dealing with a neuromuscular facial condition like Bell’s palsy or is concerned with cosmetic issues like wrinkles and sagging, it’s crucial to understand how they feel about these issues and what these concerns mean to them.

Patients often come with preconceptions about aging, influenced by societal norms, media, or their own personal experiences. They might believe that aging is inevitable and should be embraced, or they may feel pressured to maintain a youthful appearance at all costs. Understanding where your patient stands on this spectrum will guide you in determining how best to approach their treatment.

Navigating the Influence of Social Media

The advent of social media has significantly altered the way people perceive themselves. Patients, especially younger ones, might compare their appearance to highly edited or filtered images they see online, leading to unrealistic expectations.

As a practitioner, it’s important to address these expectations early in the consultation. Educating your patients about the limitations of cosmetic acupuncture in comparison to these digital ideals is essential for maintaining a healthy, realistic outlook on the results they can expect.

Involving Patients in Goal Setting

Encourage patients to participate actively in setting their treatment goals. Ask them what they are happy with and what changes they wish to see. It’s important not to impose your own ideas about what constitutes a cosmetic concern. A wrinkle or line that you might see as problematic might be a feature that your patient values or feels connected to.

By allowing the patient to express their desires, you ensure that the treatment plan aligns with their personal values and goals.

During the initial consultation, the following goals should be prioritized:

  • Building rapport through ethical communication and active listening
  • Setting realistic expectations regarding treatment outcomes
  • Conducting a comprehensive physical exam
  • Maintaining thorough and proper documentation
  • Providing clear recommendations for a treatment schedule and potential side effects
  • Reviewing and signing an informed consent form, and addressing any final patient questions

Setting Realistic Expectations

After discussing contraindications, health history, and previous procedures, the next step is to establish realistic expectations. Patients often want to know how many treatments they will need, how frequently they should come in, and what results they can expect. Providing clear, honest answers is essential.

Setting realistic expectations involves considering various factors such as the patient’s diet, lifestyle, genetics, and current skin condition. Some facial concerns resolve more quickly than others, depending on the area of the face and the severity of the issues.

For example, lines over bony areas like the nose or forehead may take longer to improve, while wrinkles in fleshier areas like the cheeks might respond more quickly, provided there isn’t significant sagging or sun damage.

Understanding the Nature of Wrinkles

Wrinkles can be categorized based on their causes: gravity or emotions. Gravity-induced wrinkles, such as those around the jawline and neck, result from the downward pull on looser skin areas. These wrinkles tend to be more uniform and are typically age-related.

On the other hand, emotional wrinkles are dynamic and occur in areas where facial muscles are frequently engaged, such as crow’s feet around the eyes or frown lines between the brows.

Understanding the cause of the wrinkles helps in setting realistic timelines for treatment and managing patient expectations.

Assessing Specific Facial Areas of Patient Concern

When addressing specific facial areas, consider how the patient’s constitution and lifestyle factors influence the treatment timeline. For example:

Forehead Lines: Horizontal lines and vertical “11” lines between the eyebrows are often expression lines. If these are the patient’s main concern, explore any underlying emotional issues like anger or frustration that might be contributing to their formation.

Crow’s Feet: Lines around the eyes are typically a result of smiling or squinting. While treatment can soften these lines, they may return if the patient continues to make the expressions that caused them.

Lip Area: Lines around the upper lip often result from habits like drinking through straws, smoking, or over-pursing the lips. Addressing these habits alongside treatment can help in reducing these lines.

Chin Area: Wrinkles on the chin, though rare, can indicate loss of collagen or fat, or even underlying emotional stress.

Jowls: Sagging below the jawline, or jowls, is one of the most challenging areas to treat due to multiple contributing factors such as loss of muscle, bone, and fat, as well as spleen qi deficiency.

Double Chin and Neck: Treating this area can take longer, especially if there is a spleen or kidney disharmony. Lifestyle changes are often necessary for noticeable improvement.

Treating Scars

Facial scarring might be from a car accident, disease, animal bite, or other traumatic event. Consider and treat the emotions behind a scar at the same time as physically working to reduce it. When treating, be mindful of acne or acne scars.

I have heard from my patients how painful it could be as a child and young adult to go through life with acne and then to have acne scars. Surgical scars can be especially traumatic. Depending on the type of scar, a “surround the dragon” treatment can be effective in reducing the scar’s appearance. If the scar is not raised, use microneedling or derma rolling with collagen serum.

Clinical Pearls

Setting goals and managing expectations is a critical first step in cosmetic acupuncture. By listening carefully to your patients and helping them set realistic, achievable goals, you lay the groundwork for a successful treatment journey.

In the next article, I will delve deeper into the specifics of treatment planning, including how to tailor the treatment schedule based on individual needs and the importance of thorough documentation.


Author’s Note: This article is a condensed abstract from my book, Treating the Face: A Comprehensive Guide for Acupuncturists and Health Professionals, and serves as part one of a two-part series. The insights provided here offer a glimpse into the detailed guidance available in the book, designed to enhance your practice and patient outcomes.

November 2024
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